Client - a fully capable individual who places Orders on the site sugreff.ru, either specified as the recipient of the Product, or using Products purchased on the site sugreff.ru, exclusively for personal, family, household and related needs that are not related to the implementation of business activities .
Sugreff.ru -LLC "Appearance-Work". LLC "Appearance-Product", presenting Products on the Site, acts on its own behalf.
Seller-LLC "Appearance of a legal entity or individual entrepreneur used as a Seller on the Product page by the existing owner of the corresponding Product".
Website sugreff.ru - an Internet site owned by the Seller, located on a server in Moscow and having an Internet address www.sugreff.ru. We offer Sellers to customers order processing, as well as terms and conditions of delivery of Orders to Customers.
A product is an object of the material world that has not been withdrawn from civil circulation and is offered for sale on the Site.
Order - a duly executed request from the Client for delivery to the specified list of Products selected on the Site. An order can be issued as a signed contract of sale with the Seller, or for the implementation of Goods under a previously concluded contract in cases stipulated by the legislation of the Russian Federation.
Customer's user account - the Customer's personal account in sugreff.ru which funds are credited in case of cancellation of an Order or Product previously paid for by them, activation of the certificate, as well as in other other cases. These funds are subject to use as a prepayment for subsequent Customers from the Seller or to return to the Customer in accordance with 6.3. of these Terms.
Cancellation of an Order or Product is a technical action of the Seller that does not imply the Seller's refusal to perform the contract, which is carried out on the Site and States the fact that some goods in the Order (cancellation of Goods) or all goods in the Order (cancellation of the Order) are not transferred to the Client for the current Order. The seller is obliged to register Customers about all cases of cancellation - including cases of refusal of Goods at The customer's initiative-by sending an electronic message about the cancellation to the email address specified by the Customer during registration.
Delivery service - a third party that provides services for the delivery of Orders to Customers under an agreement with LLC "Appearance-Work".
External website website in the global Internet, the link to which is posted on the website www.sugreff.ru
Verification - a procedure allowing to establish the reality and set a certain phone number to a particular individual, in which the Client is assigned a specific ID and member account ("Account"), tied to a verified phone number.
1. GENERAL PROVISIONS
1.1. the Site is owned and administered by Appearance - Work LLC.
1.2. Passing the Verification conditions and ordering Products via sugreff.ru, the Customer agrees To the terms of sale of the goods (hereinafter referred to as the Terms) set out.
1.3. These Terms and conditions, as well as information about the Product presented on the Site, are a public offer in accordance with article 435 and part 2, article 437 of the civil code of the Russian Federation.
1.4. The relations between the Client and the Sellers, the provisions of the civil code on retail sales (§ 2 Chapter 30), as well as the RF Law "On protection of consumer rights" from 07.02.1992 № 2300-1 and other legal acts adopted in accordance with them, as well as chapters 10 and 49 of the civil code of the Russian Federation and normative legal acts of the Russian Federation, regulating the turnover of specific types of goods (if applicable).
1.5. The seller reserves the right to amend these Terms, in connection with which the Client agrees to regularly check for changes in the Conditions placed in the section " conditions of purchase ".
1.6. the Client agrees to the full text of the Terms and conditions with all appendices and additional sections on the Site by registering in the Personal account and placing Orders.
1.6.1. The customer agrees to the terms of the sale of selected items (terms and conditions of the individual contract of sale) by clicking "Confirm order" at last step of checkout on the Website. The performance of this action is a fact confirming the conclusion of the contract between the Client and the Seller.
1.7. the Terms of sale are used with active hyperlinks to private thematic sections with more detailed information, which are an integral part of the terms of sale. The method of providing access to certain parts of these Terms by means of active hyperlinks is a generally accepted method of posting information on the Internet.
1.9. by Registering on the Site (including second-level domains), the Client, in accordance with part 1 of article 18 of the Federal law "on advertising", receives advertising messages free of charge (in the form of SMS, and / or push notifications, and / or through applications, and / or messengers for smartphones, and / or phone calls, and / or otherwise to the phone number and email address used by the Client) LLC "Appearance-Work". If you do not want to receive advertising messages, the Client should change the subscription settings in the corresponding section of the personal account.
THE DESIGN AND TIMING OF THE ORDER
2.1. The order may be issued by the Customer on the Website. The client must specify:
* The Client's full Name and phone number.
* Full Name and phone number of the Order Recipient (if it differs from the Customer);
• Delivery address of the Order.
2.2. when placing an Order, the customer selects a Product from the ones offered on the site.
2.3. Order for Goods in the amount of one exceeding 10 items of Goods and if the Seller lacks the necessary quantity of Goods ordered, the Seller shall inform the Customer of the electronic mail message. The customer has the right to agree to accept the Goods in the quantity available to the Seller, or to cancel the presentation of the Goods from the Order. If the Customer does not receive it within 14 days, the Seller reserves the right to cancel this Product from the Order.
2.4. the Seller has the right to cancel the Client's Orders, which the Client refused 5 or more times, for the specified reasons that are not related to the presence of defects in the Goods.
2.5. the Seller has the right to refuse to conclude the contract and place an Order if the Client has already established and received other previously placed Orders for a total amount of 50 thousand rubles or more.
2.6. all information materials about Products presented on the Site are for reference only and cannot fully convey information about the properties and characteristics of the Product, including colors, sizes and shapes. If the Customer has any questions about the properties and characteristics of the Product, before placing an Order, the Customer must contact the seller by email at email@example.com.
2.7. when placing certain Orders, the Client can choose the method of forming an Order in one or more shipments.
2.8. Features of selling discounted Goods.
2.8.1. the Seller has the right to offer for sale a Product that has defects specified in the Product description on the website, as well as in the accompanying documentation for the Product.
2.8.2. if the Customer finds defects that were not specified by the seller when selling the Goods, the Customer has the right to make claims for free elimination of defects, replacement or termination of the contract, provided by law, if it proves that the defects occurred before the transfer of the Goods to the Customer or for reasons that arose before the transfer.
2.8.3. In all other respects to discounted products shall be subject to these Terms.
3.1. Cancellation of an Order or Product.
3.1.1. Cancellation of an Order or Product is made on the initiative of the Client or the Seller. The seller cancels the Order in the event of a significant change in the circumstances from which the Client and the Seller proceeded when placing the Order, and which made it impossible to fulfill the Order.
3.1.2.If the execution of the order by the Seller has become impossible for reasons beyond the control of the Client or the Seller (in the case of closure of the region of the delivery Service, change of customs regulations and procedures paragraph of the closing order, the selected Customer as the delivery method, and Product for preventing the delivery of the Product the circumstances, the agreed way, including in case of loss of the order during delivery, the lack of Goods from the supplier of the Product, the failure of the Goods to the warehouse of the Seller, the lack of Goods in storage other types of identification when processing order of marriage, the Seller cancels the order and notifies the Customer, the Customer has the right to agree on new terms of delivery of the Goods by placing a new order, if the order is on sale at the time of placing the order.If the price has increased at the time of placing the order, and the previous order of the product was canceled not because of a defect, compensation for the difference in price on the day of placing a new order is not charged.
3.1.3. The client is entitled to fully or partially refuse the Goods.
3.1.4. Customer b does not have the right to refuse goods of proper quality.
3.1.5. for a prepaid Order, the delivery cost is subject to refund if the Order was canceled (canceled) or not delivered.
The Client can view the current status of the Order in their Personal account.
3.1.6. in case of full or partial cancellation of the Order or Product before its receipt and at the time of transfer to the Client, the prepaid funds are automatically returned to the Client's User account. For Orders and Products paid with a Bank card, a refund will be automatically issued to the card used to make the payment.
4.1. Delivery to the regions is carried out by Russian Post, delivery in Moscow is carried out by courier. Delivery methods are listed on the Site . The possibility of delivery to the recipient's address is determined at the time of placing the order. The agreed delivery method is considered to be the one chosen by the Customer from the available delivery methods when placing the Order.
4.2. the Seller will make every effort to comply with the delivery terms specified on the Site, however, delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.
4.3. the risk of Accidental damage to the Product passes to the Customer from the moment the Order is handed over to him. In case of non-delivery of the Order, the Seller reimburses the Customer for the cost of the pre-paid Order and delivery after receiving confirmation of the loss of the Order from the delivery Service.
If the Customer is selected in the international mail delivery Service of the Russian Post, the risk of accidental shipment of the Goods to the Seller in full before the delivery of the Goods to the delivery Service. After the delivery of the Goods to the specified delivery Service, the liability is determined within the established conditions of the Sellers by international postal legislation (the universal postal Convention of August 12, 2008).
4.4. the Cost of each Order is calculated individually based on its weight, delivery method and is indicated at the last stage of placing an Order on the Site.
4.5. upon delivery, the Order is handed to the Customer or the person specified as the Recipient of the Order.
4.6. in order to avoid fraud in the delivery of goods, the recipient must have an identity document that matches the identity of the recipient when placing the order. The seller guarantees the confidentiality and protection of the Recipient's personal information (clause 9.3.1).
4.7. when transferring an Order, the Customer, as the person who delivers the Order, must check the appearance and packaging of the Order, the quantity of Goods in the Order, the appearance and packaging of the Goods, completeness, and assortment. Opening the individual packaging must be without damage to the labels, labels and seals attached to the product.
4.8. failure to Receive an Order in the area specified in clause 4.9 of the Terms and conditions is the Client's withdrawal from the purchase and sale agreement and is the basis for cancellation of The order by the Seller.
5. PAYMENT FOR THE PRODUCT
5.1. the price of the Product is indicated on the Website. If the price of the Product ordered by the Customer is incorrect, the Seller informs the Customer as soon as possible in order to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Customer, the Order is considered canceled. If the Order has been paid, the Seller returns The customer the amount paid for the Order to the Bank card from which the payment was made.
5.2. The price of the Goods specified on the Website may be changed by the Seller unilaterally. The Product price is valid at the time of the "Confirm order" button at the last stage of Ordering. However, the price of the Product ordered by the Customer cannot be changed.
5.3. the Agreed payment method is considered to be the one chosen by the Client from the available payment methods when placing the Order.
5.4. in case of prepayment of Goods, the Order is accepted for processing only after the Client's funds are credited to the Seller's current account.
5.5. Features of payment for Goods using Bank cards.
5.5.1. In accordance with the Bank of Russia "About issue of Bank cards and transactions made using payment cards" from 24.12.2004 № 266-P operations with Bank cards are made by the card holder by any person authorised under a power of attorney executed in accordance with the law.
5.5.2. Authorization of Bank card transactions is performed by the Bank. If the Bank has reason to believe that the transaction is fraudulent, the Bank has the right to refuse to perform the operation. Fraudulent transactions with Bank cards fall under article 159 of the criminal code of the Russian Federation. According to article 159 of the criminal code fraud is the theft of another's property or buying another's property by deception or the use of trust management in the amount up to 120 thousand roubles or in the amount of wages for a period of 1 year. up to 360 hours, or correctional labor for up to 1 year, or arrest for up to 4 months, or restriction of liberty for up to 2 years, or forced labor for up to 2 years, or imprisonment for up to 2 years.
5.5.3. in order to avoid cases of various types of illegal use of Bank cards when paying, all orders placed on the Site and prepaid with a Bank card are checked by the Sellers. The seller reserves the right to cancel the Order without giving a reason. The Order price is refunded to the owner's Bank card.
5.5.5. Acceptance and processing of payments using Bank cards by a third-party electronic payment provider. The seller does not process, including the collection and storage of payment card data of Customers.
5.5.7. by Making a Bank card payment on the Website, as well as when paying for the order upon receipt, the Client agrees to send the cash receipt to him by e-mail (links to the cash receipt using download it in PDF format) by e-mail. In this case, a cash receipt in printed form is not provided.
5.6. Features of payment for goods in cash.
5.6.1. the Buyer has the right to pay for the goods in cash, provided that the goods will be delivered by courier within the city of Moscow. Also the buyer has the right to pay in cash, provided that will be made ex warehouse of the seller at the address, Moscow, street Staroslobodskaja, d. 3, of. 2.
5.7. The seller is entitled to set the Customer discount for a Product and the bonuses. Types of discounts, bonuses, the procedure and conditions for accrual are indicated on the Site in the "Personal account".
5.8. the Seller has the right to set discounts in order to promote a particular payment method or delivery of Goods. At the same time, the Seller can limit the terms of discounts, limit their maximum size.
5.9. when conducting marketing activities involving the investment of any objects in the Client's Orders, the specified delivery of attachments is carried out together with the Client's Order. To abandon the attachment, the Client must write a letter to the address firstname.lastname@example.org
5.10. The Order price does not include customs duties. Payment terms and amount of customs duties are subject to the customs legislation of the country where the Order is delivered.
6. RETURN, EXCHANGE AND REPAIR OF GOODS
6.1. Return And exchange of goods of proper quality.
6.1.1. after receiving the Order, the Customer has the right to return Or exchange the product of proper quality for a similar Product, if the Product does not fit the shape, dimensions, style, color, size or configuration in the following terms:
• any goods can be returned within 14 days, not counting the day when the Goods were delivered to the Customer;
* The customer can check the order and return items that are damaged or defective, as well as items that did not fit or did not like.
6.1.2. Exchange or return of goods of proper quality is carried out if the goods were not in use, its presentation, consumer properties, seals, factory labels, etc. are preserved, as well as if there is a document confirming the fact and conditions of purchase of the Goods. If any traces of use of the Product are found, the seller reserves the right to refuse a refund on this basis.
6.1.3. When you return a Customer returned Item returns the value of the returned Goods, excluding the cost of the Seller on delivery from the Customer returned Goods, no later than 10 days from the date of receipt by the Seller of Goods at the warehouse of the seller.
6.1.4. The exchange Of goods of proper quality is carried out by returning the Goods to the seller with the initial cancellation of the Order or Goods, making a new Order. However, cancellation is technical and does not imply the Seller's refusal to perform the contract. The money is returned to the Client in full. If, at the time of the Client's request, a similar Product is not available for sale from the Seller, the Client has the right to cancel the contract of sale and demand a refund of the amount paid for the Product. The seller returns the amount of money for the returned Goods within the Statutory period.
6.1.5. When purchasing packaged goods stocks provided in the kit, a discount on one of the products or all products in the kit. Return of individual items from the set of unused securities.
6.2. Return, exchange and repair of Goods of inadequate quality.
6.2.1. The customer can return faulty goods and refund of the paid amount, and to require the replacement of Goods of inadequate quality or deficiencies to the following: 14 days of receipt of the order by the Buyer.
6.2.2. if a defect is detected within the time period specified in clause 6.2.1 of the Terms, Returns the Goods to the seller.
6.2.3. If the Customer returns of faulty Goods Returns him to the value of the returned Goods, as well as the cost of shipping from the Customer of the returned Goods no later than 10 days from the date of receipt by the Seller of faulty Goods, provided that lack of Product is production and of no fault of the client. If the customer's Order contains the appropriate quality, the delivery cost is not compensated.
6.2.4. the Exchange Of goods of improper quality is carried out by returning the Goods to the seller with the subsequent cancellation of the Order or Goods, then placing a new Order, after the Buyer provides evidence in the form of photos that demonstrate the improper quality of the goods. Evidence in the form of photos must be sent as an email to the post office email@example.com. If the Product is recognized by the Seller as a Product delivered to the Buyer via Russian Post, it must be sent to the actual address of the Seller (Moscow, Staroslobodskaya street, 3, of. 2) cash on delivery. However, cancellation is technical and does not imply the Seller's refusal to perform the contract. The money is returned to the Client in full. If, at the time of the Client's request, a similar Product is not available for sale from the Seller, the Client has the right to cancel the contract of sale and demand a refund of the amount paid for the Product. The seller returns the amount of money for the returned Goods within the Statutory period.
6.2.5. when purchasing a set of Products for a promotion that was given a discount on one of the Products or all the products in the set, Goods of improper quality can only be returned as part of the set. Return of individual Items from the default package.
6.3. Refund of funds
6.3.1. in case of cancellation of the Order or the Product after its receipt, the Seller returns the money to the Client. The refund method is determined depending on the method used to pay for the Product. For Orders and Goods paid for using Consumer credit, a refund will be automatically issued to the customer's current account at the Bank providing the loan. If the loan is repaid and the Bank provides a certificate that there is no debt on credit obligations, the funds may be transferred to the client's current account opened in another Bank.
6.3.3. if the Order or Product is canceled before it is received, the prepaid funds are automatically returned to the Client's User account. For Orders and Products paid with a Bank card, a refund will be automatically issued to the card used to make the payment. For Orders and Products paid for using Consumer credit, a refund will be automatically issued to the customer's current account at the Bank providing the loan.
6.3.4. to refund the funds received to the User account for a canceled Order, the Client sends an email to firstname.lastname@example.org with the relevant information: full name of the recipient, full Bank account details or postal address. Up to the moment of payment from the Client, they are required to make a refund of funds that will be in the User account, and they can also be used to pay for Orders.
6.3.5. Funds received to the Client's User account when activating gift certificates are not refundable to the Client and can only be used to pay for Goods on the Site.
6.3.6. during the last three years, funds have not been transferred (debited or credited) to the User account, and funds may be debited from the User account.
6.4. procedure for actions in case of violation of the seller's terms and conditions for the assortment (resort).
6.4.1.if the product is transferred in violation of the assortment terms, the rules of article 468 of the civil code of the Russian Federation do not apply.
6.4.2. If not provided herein in the case of detection in the Order of items not covered by the ordered range (peresort), the client has the right by transfer of the Order to refuse the Goods and demand replacement for Goods in the range prescribed by the Order or the refund of the money paid for is not actually transferred to the Product.
6.4.3. The goods delivered to the Customer in violation of the terms about the range, shall be returned to the Seller. If the Customer accepts this product, the Seller has the right to require the Customer to pay for the Product at the price set by the Seller for this Product on the Site at the time of delivery of the Product (including in court). If the product actually transferred is not included in the assortment presented on the Site at the time of transfer of the Product, this Product is paid for at the price agreed with the Seller.
6.4.4. Replacement of Goods that do not correspond to the order in the assortment is carried out by placing a new Order. If the product that does not match the offer was paid for by the Customer, its cost is returned to the Bank card used to make the payment, or if the prepayment was made using the same method, it is reflected in the User account and selected as the payment method for the new Order. If the missing Product was not paid for by the Customer, it is paid in any available way chosen by the Customer or the Seller in agreement with the Customer, when placing a new Order.
6.4.5. In case of impossibility to carry out the replacement of the Goods, the Seller shall notify the Client by sending a message to the email address during registration, and the funds actually paid for the failure of goods, returned in the manner described in paragraph 6.4.6.
6.4.6. Means of payment, paid by the Customer for undelivered goods are returned to the credit card with which the payment was made.
6.5. procedure for actions in case of violation of the terms of quantity by the Seller.
6.5.1. If it is not specified in these Terms and conditions, the Customer is obliged to check the quantity of Goods in the Order. If the Customer is obliged to disclose discrepancies in the quantity of Goods in the Order when transmitting the Order, the Customer must immediately inform the Seller's customer Service at email@example.com .
6.5.2. If the Seller gave the Customer a lesser quantity of Goods than specified Order (under -), the Client when the Order is entitled to accept the Goods in part, the Order, to request to transfer the missing quantity of the Goods or, if the missing Product has been paid, to cancel the Order in part of the missing Goods and to request a refund for the missing items.
6.5.3. if the missing Product was paid for by the Customer, its cost is reflected in the User account, which is selected as the payment method for the new Order, or automatically returned to the Bank card from which the payment was made.
6.5.4. The transfer of the missing Product is carried out by placing a new Order, provided - if not specified in these Terms and conditions-informing the Seller in accordance with clause 6.5.1. If the price of the Product has increased, before placing a new Order, you must contact the customer Service at firstname.lastname@example.org . If the missing Product was not previously paid for by the Customer or its cost was returned to the Bank card, it is paid by any available method when placing a new Order.
6.5.5. if it is impossible to transfer the missing Product, the Seller notifies the Customer by sending a message to the email address specified by the Customer during registration. The amount paid for the Product is refunded in accordance with clause 6.3.2. Of the terms of sale.
6.5.6. if the Customer violates clause 6.5.1 in terms of informing the Seller, the Seller has the right to refuse to satisfy the customer's claims regarding the quantity of goods transferred.
7. INTELLECTUAL PROPERTY.
7.1. all text information and graphic images on the Site are the property of the Seller and / or its contractors.
8. GUARANTEES AND LIABILITY.
8.1. the Seller is not responsible for any damage caused to the Customer by improper use of the Goods ordered on the Site.
8.2. The seller is not responsible for the content or operation of External sites.
8.3. the Seller has the right to assign in any other way its own and obligations arising from its relations with the Client to a third party.
8.4. The client undertakes not to use the ordered Goods for business purposes.
8.5. the Seller is not liable for losses that the client may incur as a result of the fact that his phone number has passed into the ownership of another person, including as a result of a long (3) months of non-use of such phone number by the Client.
8.6. the Seller is not responsible for the accuracy and correctness of the information provided by the Client during Verification.
9. CONFIDENTIALITY AND PROTECTION OF PERSONAL INFORMATION
Detailed information about privacy and personal information protection is provided here .
10. OTHER TERMS AND CONDITIONS.
10.1. The relations between the Client and the Seller, applicable law of the Russian Federation.
10.2. if the Customer has any questions or claims, they should contact the Seller's customer service by phone or at email@example.com . At the same time, the Seller's responses to the Client's request are recognized as sent in the appropriate form if they are sent to the Client's email address, via the im during registration, or in writing to The client's postal address (if there is a corresponding order). All decisions before disputes the parties will try to resolve by consideration, failure to reach an agreement the dispute will be submitted to the judicial authority in accordance with the current legislation of the Russian Federation.
10.3. the court's Recognition of the invalidity of any provision of these Terms and conditions does not entail the invalidity of the remaining provisions.